Resumo O objetivo deste estudo foi avaliar a capacidade de gestão do Componente Especializado da Assistência Farmacêutica (CEAF) no estado de São Paulo (ESP), sob os aspectos organizacional, operacional e sustentabilidade. O desenho do estudo foi uma investigação avaliativa, com adaptação de um modelo teórico e protocolo de indicadores desenvolvido para aplicação em âmbito nacional, e validado (Grupo Nominal e Comitê Tradicional) para a aplicação na realidade do ESP. A coleta de dados, em 35 unidades, foi realizada em 2017 e 2018 e contemplou todas as áreas que participam da gestão/execução do CEAF do estado, em seu âmbito central e regional. A avaliação da capacidade de gestão foi fundamentada na análise crítica dos resultados obtidos, analisando suas fragilidades e as potencialidades. Verificou-se que a capacidade de gestão foi positiva na dimensão operacional, com desafios concentrados nas demais dimensões. Os resultados demonstraram maiores investimentos e desenvolvimento em aspectos técnicos da assistência farmacêutica, mas deficitárias em relação a aspectos como: monitoramento de resultados clínicos, regulamentação, infraestrutura e comunicação com os atores envolvidos.

Abstract The aim of this study is to evaluate the management capacity of the Specialized Component of Pharmaceutical Services (CEAF, in Portuguese) in the state of São Paulo (SP), according to the organizational, operational and sustainability aspects. The study was designed as an evaluative investigation, with the adoption of a theoretical model and protocol of indicators developed for application at the national level and validated (Nominal Group and Traditional Committee) for application in the reality of the SP. The data collection in the 35 CEAF units was carried out in 2017 and 2018, and covered all technical areas that participate in the management/execution of CEAF, in both its central and regional scopes. The assessment of management capacity was based on a critical analysis of the obtained results, analyzing their strengths and weaknesses. After collecting data from 35 CEAF units, it was found that the management capacity was positive in the operational dimension with challenges concentrated in the other dimensions. The results showed greater investments and development in the technical aspects of pharmaceutical services, but deficiencies in such areas as the monitoring of clinical results, infrastructure, regulation, and communication with the actors involved.

Resumo O objetivo deste estudo foi avaliar a capacidade de gestão do Componente Especializado da Assistência Farmacêutica (CEAF) no estado de São Paulo (ESP), sob os aspectos organizacional, operacional e sustentabilidade. O desenho do estudo foi uma investigação avaliativa, com adaptação de um modelo teórico e protocolo de indicadores desenvolvido para aplicação em âmbito nacional, e validado (Grupo Nominal e Comitê Tradicional) para a aplicação na realidade do ESP. A coleta de dados, em 35 unidades, foi realizada em 2017 e 2018 e contemplou todas as áreas que participam da gestão/execução do CEAF do estado, em seu âmbito central e regional. A avaliação da capacidade de gestão foi fundamentada na análise crítica dos resultados obtidos, analisando suas fragilidades e as potencialidades. Verificou-se que a capacidade de gestão foi positiva na dimensão operacional, com desafios concentrados nas demais dimensões. Os resultados demonstraram maiores investimentos e desenvolvimento em aspectos técnicos da assistência farmacêutica, mas deficitárias em relação a aspectos como: monitoramento de resultados clínicos, regulamentação, infraestrutura e comunicação com os atores envolvidos.

Abstract The aim of this study is to evaluate the management capacity of the Specialized Component of Pharmaceutical Services (CEAF, in Portuguese) in the state of São Paulo (SP), according to the organizational, operational and sustainability aspects. The study was designed as an evaluative investigation, with the adoption of a theoretical model and protocol of indicators developed for application at the national level and validated (Nominal Group and Traditional Committee) for application in the reality of the SP. The data collection in the 35 CEAF units was carried out in 2017 and 2018, and covered all technical areas that participate in the management/execution of CEAF, in both its central and regional scopes. The assessment of management capacity was based on a critical analysis of the obtained results, analyzing their strengths and weaknesses. After collecting data from 35 CEAF units, it was found that the management capacity was positive in the operational dimension with challenges concentrated in the other dimensions. The results showed greater investments and development in the technical aspects of pharmaceutical services, but deficiencies in such areas as the monitoring of clinical results, infrastructure, regulation, and communication with the actors involved.

One of the actions taken was to offer training on pharmaceuticals via the distance education model (EAD) with the course titled Pharmaceutical Services and Supply Management Course (PSSMC). PSSMC, which was based on the idea of expanded management, is guided by Strategic Situational Planning (PES) concepts, and structured around an Operational Plan (OP) that serves as a practical didactic tool. The aim of this study is to report and analyze a case study based on the implementation of the Operational Plan in a municipality in the State of São Paulo, while focusing on the judicialization of access to medicines and health products. Since judicialization is an important topic, the problem chosen for resolution with the PES was attendance at the issuance of court orders by the municipality for items of medium and high complexity. The PES allows researchers to analyze reality through different points of view, of which participation is a key aspect. With the OP, it was possible to disseminate a proposal for expanded planning, to advance resolution of the problem, achieve positive results, and reduce expenses associated with the municipality’s legal actions.

Introduction: starting from 1990, several pharmaceutical care programs have been developed at the hospital setting, focused on the pharmacotherapeutic follow-up of the patient. However, the international scientific community of pharmacists has envisaged some problems such as the lack of systematic, continuous and permanent implementation. Objective: to design an organizational system to support the pharmaceutical care as a professional practice at the Cuban hospital settings, particularly in Santiago de Cuba province. Methods: the systemic method tools were used for the system design and the components, the principles, the structure and the graphic presentation as well as the characteristics and the approach were all defined. Results: acomplex, dynamic, probabilistic, adaptive and unstable system was put forward, which will depend on the integration of interacting factors as the following: System of essential relationships, Structure, Process and Result will be applicable to any clinic-oriented pharmaceutical activity at hospital under the concepts of the Pharmaceutical Care. Conclusions: the implementation of the suggested system could represent a significant contribution to the pharmaceutical care at hospital in Cuba as long as the Cuban health authorities adopt the recommendations made in this respect.

Introducción: a partir de 1990 se han desarrollado programas de Atención Farmacéutica en ambiente hospitalario, centrando su atención en el Seguimiento farmacoterapéutico, sin embargo, la comunidad científica internacional farmacéutica visualiza problemáticas como la ausencia de un ejercicio sistematizado, continuo y permanente. Objetivo: diseñar un sistema organizativo para implementar el ejercicio de la atención farmacéutica como práctica profesional, en el ámbito hospitalario cubano, específicamente en la provincia Santiago de Cuba. Métodos: para el diseño del sistema se aplicaron herramientas del método sistémico; se definieron: partes componentes, principios, estructura y representación gráfica, así como, características y enfoque. Resultados: se propuso un sistema organizativo complejo, dinámico, probabilístico, adaptable e inestable, dependiente de la integración de factores interactuantes que son: sistema de relaciones esenciales, estructura, proceso y resultado; aplicable a cualquier actividad farmacéutica hospitalaria orientada a la clínica, bajo los conceptos de la atención farmacéutica. Conclusiones: la implementación del sistema propuesto se podrá constituir en elevada contribución para la atención farmacéutica hospitalaria en Cuba, en la medida en que las recomendaciones puedan ser adoptadas por las autoridades sanitarias cubanas.